A family from Essex has resolved its claim for an illness on holiday in Egypt, and received extra compensation for injuries due to being bitten by bed bugs.
In December 2014, Rae Clayton and his partner Rachel visited the five-star Hotel Sunwing Waterworld in Makadi Bay, Egypt – together with Rae´s mother and Rachel´s five-year-old daughter – to celebrate two years of being together.
However, during the first night of their stay, Rachel suffered hundreds of bites believed to be caused by bed bugs. She was subsequently given a cortisone injection, and prescribed antihistamines and pain killers, but has been left with scars on her legs.
The family changed rooms the following morning, but soon after all four of the party started suffering from diarrhoea, stomach cramps and sickness. Rachel was affected particularly badly, and continued to suffer the symptoms after her return to the UK – losing more than half a stone in weight.
On the family´s return, Rae sought legal advice and made a claim for an illness on holiday in Egypt against the tour operator through whom the holiday had been booked – Red Sea Holidays Ltd. The claim also covered the bite injuries that Rachel had sustained on the first night of their holiday.
Rae alleged in his claim for an illness on holiday in Egypt that old food had been added to freshly cooked food, and that some of the meals appeared to have been reheated and served on more than one occasion. He also claimed that there was a general lack of cleanliness throughout the hotel – particularly the utensils that were used to serve the food.
Red Sea Holidays Ltd. denied responsibility for the family´s illnesses and Rachel´s bed bug bite injuries. However, after the family´s solicitors had issued legal proceedings, the tour operator agreed to a five-figure settlement of the claim for an illness on holiday in Egypt without an admission of liability.